Payment

* We accept payment by all major Debit Cards, Credit Cards and Etsy Gift Vouchers.
*A notification will be sent when the package is despatched.
*You should receive your order within 14 working days after despatch, even for the most distant destinations.
*If for any reason you need to return the item , it will be your responsibility to pay the shipping costs.
*Please note that buyers are responsible for any duties and customs charges that may be incurred.

Shipping

* All items are made to order, please allow the timescale listed when you ordered for them to be made. Further information regarding exact delivery times can be obtained by emailing Queen_Ursula [!at] hotmail.com

Please be aware I am not responsible for any postage delays, damage in transit or loss of items in the post. I am unable to control the postal service and any disputes should be taken up with the postal supplier yourself. If you select the standard postage option this is NOT TRACKED, you take responsibility for the item being sent standard postage and understand that there is no tracking option. If an item does not arrive, you will not be refunded if you have not paid for upgraded postage. You are able to upgrade postage to include tracking.

Please know that I am not responsible for any local Customs Duties, Taxes or Fees when shipping outside of the UK. Customs policies vary widely from country to country, so please contact your local Customs Office for further information about their policies.

Refunds and Exchanges

If you are not happy with your purchase, please contact me within 3 days of receiving the item.

Please return your item/items within 30 days.

Your payment will be refunded within 3 business days of receiving the item back providing it is returned in the same condition that I sent it out in. You are responsible for the cost to return the item to me.

NO REFUNDS are available on ANY custom items.

Additional Policies and FAQs

I am able to create designs inspired by most characters. I do not replicate characters, all designs are inspired or themed by a character.

Disclaimer: My artwork is in no way endorsed by, affiliated with , authorized, licensed, or in any way connected with, the Walt Disney company, Disney Enterprises, Inc., or any of the above mentioned design suggestions or any of their subsidiaries or affiliates. I do not own any characters, trademarks, and all of my artwork is simply my interpretation of the characters and /or are merely inspired by those characters but not actual depictions.